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One of the biggest weaknesses from forum discussion was the question posed is not necessarily getting the right response. In other words, questions that are written by users not necessarily be answered with relevant information from other users. Apple Inc. trying to answer this problem by creating a scoring system on the Apple Support Communities. Each user will be given a score according to the relevance of the information shared in the forum. This system can provide guidance for other users on the credibility of an information scattered in the forum.
Just as the discussion forum in general, Apple Support Communities allows its users to interact with each other without restriction sites. Sharing information on Apple products, like iTunes synchronization process is sometimes confusing or IPAD applications, can be performed by users from around the world.